The ultimate goal for a maintenance request should be to get the problem solved quickly. If the tenant informs the landlord of an issue it is in the landlords best interest to fix the issue as soon as possible so it does not get worse. Here is a generic Maintenance Request form that you can give to your tenants.

Steps to complete

• Download the Maintenance Request form
• Email a copy to your tenants so they can then submit a maintenance request to you when necessary

Tips

• While landlords will generally be responsible for both urgent and non-urgent repairs, any accidental damage caused by the tenant is the tenant’s responsibility.
• After you have received a maintenance request you should respond within a few days (technically, in Victoria, you have 14 days). That first response should at least be an update, followed by a call from a tradesperson to arrange access.